FAQs

Q: When will my order ship?

A: We typically process orders within 1–3 business days.

Once shipped, you will receive a tracking number as soon as it becomes available from our supplier.

Q: How long is the delivery time?

A: Delivery time varies depending on the item.

Most of our orders arrive within:

• United States: 7–14 business days
• Fast-delivery items (US warehouse): 2–8 days
• International-sourced items: 10–20 days

Please remember that holidays, customs, or carrier delays may affect arrival times.

Q: Which shipping carriers do you use?

A: We partner with trusted carriers including USPS, UPS, FedEx, and others.

Some items may ship directly from our international suppliers.

For certain items, the carrier is automatically assigned based on the fastest available route.

If you prefer UPS/FedEx specifically, please contact us before placing your order — we will check availability with our supplier.

Q: What if my package doesn’t show tracking for a few days?

A: This can happen!

Tracking numbers are generated once the package is processed, but some carriers take 2–5 days to update tracking in their system.

If your tracking hasn’t updated after 5 days, please contact us — we’ll assist right away.

Q: What if my order is delayed or not delivered?

We follow a worry-free delivery guarantee:

• If your tracking shows “lost in transit”, we will issue a free replacement or full refund.
• If your order has no delivery after 30 days, you are eligible for a refund or free replacement.
• If the item eventually arrives after a refund, you may keep it — no return needed.

Q: Do you charge extra fees or import charges?

A: No.

The price you pay at checkout already includes all fees.

You will never be charged additional import taxes upon delivery.

Q: Where do your products ship from?

A: We source high-quality men’s accessories from a carefully selected network of suppliers in the U.S. and internationally.

Some styles ship from U.S. warehouses for faster delivery, while specialty designs may ship directly from our global partners.

Q: Are your products authentic and high quality?

A: Absolutely.

Every item is hand-selected for quality, durability, and craftsmanship.

Our accessories are sourced from trusted manufacturers who meet strict quality standards.

Q: What is your return policy?

A: We offer a 30-day return or exchange policy on all unused items.

If your product arrives damaged or incorrect, we will replace it at no cost.

For returns due to personal preference, customers are responsible for return shipping.

Q: How can I contact customer support?

A: You can reach us anytime via our Contact Us page or email.

We typically respond within 24 hours, Monday–Friday.